Last February I booked reservations at a hotel. We were meeting another family there and wanted to be able to put kids asleep in one room and play games or at least have lights on in the other room. The kids are young enough that we had to have a door between the rooms in order to do this, going into the hall was not an option. I was told that yes they were available and I could be locked into those two rooms then. We're talking 8 months ahead of time. I called closer to the time to make sure our two rooms with door between were still in my name and was assured that they were. They even told me the room numbers I would be in. At the time I was also promised a microwave and a fridge. I had confirmation numbers. When we arrived we were told that i should have asked for adjacent rooms not connecting rooms if that was what I wanted. I considered offering to buy them a dictionary but decided to go with the flies on honey thing instead. We were told that there were 4 groups there that day. Again I considered asking if all 4 groups had booked 8 months in advance but bit my tongue. They told us they were going to accomoodate us but no microwave and i decided I would take what I could get. We were shown to a room with one bed and no connecting door (I didn't know they made hotel rooms that small!) I called down and was again told that it had been explained to us when we were there at the desk that they couldn't accomodate our request and I shouldn't believe promises like that. I asked for a manager and was told he was the manager. At that point I turned the phone over to my DH and grabbed a phone book. I found a number ofr another hotel who made the same promises and when I explained why I was skeptical assured me that she indeed knew the definition of connecting. We went down to the lobby and were told we hadn't been charged yet and could just leave if we wanted. I told him my credit card had been imprinted and I wanted the paper I signed back NOW. He complied with a frown and we went to avery nice hotel that we could walk between rooms in. Of course we paid a bit more but oh well. My DH got on line and gave his opinion of the hotel.
Promises Promises
October 12th, 2006 at 12:54 pm
October 12th, 2006 at 01:19 pm 1160659172
Nanamom kicks boohootie and takes prisoners!! YEAH Nanaomom & her helpful husband!!
Now, is this a corporate chain? Write yourself a nice complaint letter and see what happens!
October 12th, 2006 at 02:47 pm 1160664454
October 12th, 2006 at 04:19 pm 1160669961
October 16th, 2006 at 03:28 pm 1161012497
Good for you for pulling your business and finding a hotel that was more than happy to have your business.
Please let us know what you hear back.